Terms of Service
Plain English, up front
This box has no legal effect. It is here because clients who understand the deal don't dispute it, and disputes are the most expensive thing that can happen to a business this size.
- $149/month. First 30 days free. Cancel any time, including during the trial.
- We'll remind you a week before your free trial ends. You will not be surprised by the first charge.
- You own your domain name. It's registered in your name. We manage it so you never have to think about it. If you leave, it goes with you.
- Ask for changes as often as you like. Text, photos, services, hours, prices — no limits, no per-change fees. Bigger builds like online stores or booking systems get quoted separately.
- If you cancel, your site stays up until the end of the month you paid for, and we hand you the files. You're not locked in.
- We don't promise you'll rank #1 on Google or get a certain number of calls. Anyone who does is lying to you.
1. Who we are
Harris Ferry Sites ("we," "us") is a sole proprietorship operated by Colin Adams in Pennsylvania. These Terms govern the On-Call Plan (the "Service") and form an agreement between us and the business that subscribes ("you").
By starting a free trial or subscribing, you accept these Terms.
2. What the Service is
We design, host, manage and maintain a website for your business, and we make changes to it when you ask. Specifically:
Included, with no limit on how often you ask:
- Text and copy changes anywhere on the site
- Photo additions, replacements and removals
- Services, service areas, hours, pricing, phone numbers, staff, license details
- Seasonal notices, promotions, closure and emergency banners
- Hosting, SSL, uptime monitoring, backups, and security updates
- Domain registration and DNS management
- Google Business Profile setup and ongoing updates
Not included, and not quoted separately: social media accounts. We do not create, post to, manage or monitor Facebook, Instagram, or any other social account, and we do not link a site to one we cannot access. Google Business Profile is the exception above because it is search infrastructure rather than social media — it is what makes a business findable when someone looks for a plumber nearby.
Quoted separately, because these are builds rather than changes:
- Full redesigns after the initial build
- Online stores, payments, or shopping carts
- Booking, scheduling, or dispatch systems
- Customer logins, portals, or account areas
- Integrations with third-party software (CRM, accounting, field service tools)
- Custom applications, calculators or configurators
- Content we have to write from scratch rather than edit, beyond the initial build
- Photography, videography, or logo design
If a request falls in the second list, we'll tell you before doing anything and give you a price. You are never charged for anything you didn't agree to.
Turnaround. We aim to complete content changes within one business day. That is a target we hold ourselves to, not a guarantee, and it is not a term of this agreement.
3. What we don't promise
We do not guarantee search rankings, search traffic, phone calls, leads, form submissions, or revenue. Search engines are controlled by third parties whose ranking systems change without notice and are outside anyone's control.
Any business that guarantees you a #1 ranking is either misleading you or paying for placement and calling it something else.
We aim for high availability but do not guarantee uninterrupted service. Hosting, domain registration and DNS depend on third-party providers.
4. Free trial, billing and cancellation
The trial. Your first 30 days are free. We require a valid payment method to start, and we do not charge it during the trial.
Before we take your payment details we will show you, clearly and together: the price ($149/month), the billing frequency (monthly), the date your trial ends, the date and amount of your first charge, and how to cancel. You must affirmatively agree to those terms — no pre-checked boxes.
Reminder. We will email you 7 days before your trial ends, stating the date and the amount of your first charge, with a link to manage or cancel your subscription.
After the trial we charge $149 per month to your payment method on the same day each month until you cancel. Prices may change on 30 days' written notice; a price change never applies to a period you have already paid for.
Cancelling. You can cancel at any time, for any reason, without talking to anyone and without giving a reason — through the link in any billing email, from your account page, or by replying to any email from us. Cancellation is effective at the end of the period you have already paid for.
What happens then: your site stays online through the end of that period. We do not issue partial-month refunds, because you keep the service you paid for through the end of the month.
Cancel during the trial and you are never charged anything.
Failed payments. If a charge fails we'll email you and keep retrying for about two weeks. After that we may suspend the site until payment succeeds. We will not delete anything for at least 30 days after a suspension, and we will tell you before we do.
5. Your domain name
You are the registrant. Your name, your business, your email address on the registration record. You own it.
We manage it on your behalf — registration, renewal, DNS, and the renewal fee while you're a subscriber — so that you never have to log into a registrar. That is the point of the Service.
If you cancel, the domain remains yours. We will transfer control to you or to anyone you name, at no charge, within 7 days of your request. We will never hold a domain, hosting account, or website hostage over a billing dispute.
If you already own a domain when you sign up, you keep owning it and simply give us access to manage it.
6. What you get if you leave
Within 7 days of a request made any time up to 30 days after your subscription ends, we'll send you:
- The complete website as static HTML, CSS and images — everything needed to host it anywhere
- Any photographs or written content you provided to us
- Your domain, transferred as described in §5
There is no charge for this and you do not have to explain why you're leaving.
We do not provide the internal tooling, templates, generators or scripts we use to build and manage sites. Those are ours (see §7).
7. Who owns what
Yours: your business name, logo, trademarks, photographs, written content, reviews, customer information, and your domain. Also yours: the finished website as delivered to you under §6, which you may host, modify, or have someone else maintain.
Ours: the templates, code libraries, build tooling, scripts and systems we use to produce and manage websites, including anything we develop while working on your site that isn't specific to your business. Nothing in these Terms transfers that to you, and the export in §6 does not include it.
Portfolio. We may show your website and name our work on it in our portfolio and marketing. If you'd rather we didn't, email us and we'll remove it. We will never quote you as endorsing us without your explicit written permission.
8. What you're responsible for
You provide the content, and you are responsible for it being true and for having the right to use it. Specifically, you confirm that:
- You own or have permission to use every photograph, logo and piece of text you give us, including images of completed work on other people's property
- Every licence number, certification, insurance claim, years-in-business figure, affiliation and review you give us is accurate and current
- Your business complies with the licensing and advertising rules for your trade in Pennsylvania, including the PA Home Improvement Consumer Protection Act registration number where it applies
We publish what you give us. We do not independently verify it and we are not able to. If something you provide turns out to be false, infringing, or in breach of an advertising rule, that is your responsibility, and §10 applies.
You also agree not to use the Service for anything unlawful, deceptive, or for content that is fraudulent, harassing, or infringes someone else's rights. We may suspend or terminate immediately for any of these, and §4's notice periods do not apply.
9. Limitation of liability
To the fullest extent the law allows, our total liability to you for any claim arising out of the Service is limited to the amount you paid us in the 12 months before the claim arose.
We are not liable for lost profits, lost business, lost data, lost revenue, lost leads, or indirect or consequential damages, even if we were told they were possible.
The Service is provided "as is." We disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the extent the law allows.
Nothing here limits liability for fraud, or for anything else that cannot be limited under Pennsylvania law.
10. Indemnity
You agree to cover our costs, including reasonable legal fees, for any third-party claim arising from content you provided, from your breach of §8, or from your business's own acts. We'll tell you promptly about any such claim and let you control the defence.
11. Changes to these Terms
We may update these Terms. For any change that materially affects you — price, what's included, cancellation, ownership — we'll email you at least 30 days beforehand. If you don't agree, cancel before it takes effect and you won't be charged for any period after that.
We keep dated copies of every previous version and will send you any of them on request.
12. Law and disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any dispute will be brought in the state or federal courts serving Cumberland County, Pennsylvania, and we both agree to that jurisdiction.
Before filing anything, email us. Almost everything that becomes a dispute is a misunderstanding that a phone call would have fixed, and we would rather refund you than fight you.
13. The rest
If a provision is unenforceable, the rest stays in force. Our not enforcing something once doesn't waive it. You may not transfer this agreement without our written consent; we may transfer it if the business is sold, with notice to you. These Terms plus the order page you agreed to are the entire agreement between us.